SharpSpring incident
Login - 503 Service Temporarily Unavailable
SharpSpring experienced a critical incident on September 10, 2024 affecting SharpSpring Application, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 10, 2024, 01:39 PM UTC
Our team is receiving reports that some customers are unable to log in. When they log in or attempt to navigate between pages, they receive a "503 Service Temporarily Unavailable" error message. Our team is aware of the login issues and working to address these issues as quickly as possible. We will share updates here as soon as they are available.
- monitoring Sep 10, 2024, 02:08 PM UTC
Our team has worked diligently to restore login access. We have tested accounts to ensure that previously impacted accounts are fully accessible. Login and navigation is fully restored, but our team will be continuing to analyze the root cause of this login incident. We will also be monitoring login and navigation performance throughout today to ensure service is not disrupted again. If you continue to have issues navigating in your account, please reach out to Support for further assistance.
- resolved Sep 10, 2024, 02:43 PM UTC
Our team has confirmed that login and navigation continues to operate as expected. Our team is marking this incident as resolved, but please do not hesitate to reach out to Support if you experience any issues logging into and navigating your account.