SharpSpring experienced a minor incident on October 1, 2024 affecting Form Submissions Processing, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2024, 02:10 PM UTC
Our team has identified that some customers are experiencing long delays with form fills being processed by the application, starting around 9 am ET. Our team is currently investigating the cause of these delays. We will continue to post further updates to this page as soon as they become available. Thank you for your patience as our team investigates this.
- monitoring Oct 01, 2024, 04:18 PM UTC
Our team has identified the cause of the form fill delays. Form fills that have been delayed are currently processing. As our system catches up on processing form submissions, we will continue to closely monitor the platform to ensure another delay does not occur.
- resolved Oct 01, 2024, 04:38 PM UTC
Our team has confirmed that all form fills have been processed that were delayed from earlier today. We also have confirmed that no other delays are still occurring within the platform for form submissions. Our team is marking this incident resolved. If you continue to experience any issues with form submissions processing, please reach out to Support for further assistance.