SharpSpring experienced a major incident on October 23, 2024 affecting SharpSpring Application, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
SharpSpring Application
Update timeline
- identified Oct 23, 2024, 08:31 PM UTC
Our team has received reports that customers are unable to edit User Account Settings. Our team has identified the root cause of the issue and is working to restore editing access for User Account Settings as quickly as possible. We will provide updates here as they become available.
- resolved Oct 23, 2024, 08:55 PM UTC
Our team have restored full editing access to the User Account Settings page. This ticket will be resolved, but if you continue to have any issues accessing your account, please contact Support.