SharpSpring experienced a critical incident on November 5, 2024 affecting SharpSpring Application, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 05, 2024, 03:53 PM UTC
Our team has discovered that some accounts are unable to log in. Our team is actively investigating these reports so we can resolve the behavior ASAP. We will update this page as soon as we have more information.
- investigating Nov 05, 2024, 04:35 PM UTC
Our team is still actively investigating this incident and working to restore access to the application for all customers. We will continue providing updates on a regular basis, as they become available, on this page.
- monitoring Nov 05, 2024, 04:47 PM UTC
Our team have reset our backend systems to address the login outage impacting some customers. After testing this across accounts that were previously impacted this morning, this update has restored login access to all customers, although some impacted accounts may temporarily experience slower loading times than expected. Our team is going to continue closely monitoring this situation. Once our team has confirmed that loading times are back to expected speeds and that there are no further impacts from the outage and restoration, we will mark this incident resolved.
- resolved Nov 05, 2024, 05:22 PM UTC
Our team has confirmed that login access and performance have both been fully restored. Our team will be marking this issue resolved. If you continue to experience any issues logging into your account or navigating pages, please reach out to Support for further assistance.