SharpSpring incident

Some Accounts Experiencing Page Errors When Loading Contacts and Emails

Minor Resolved View vendor source →

SharpSpring experienced a minor incident on November 15, 2024 affecting Contact Record/Lead Page, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2024, 10:04 PM UTC
Resolved
Nov 15, 2024, 10:49 PM UTC
Duration
44m
Detected by Pingoru
Nov 15, 2024, 10:04 PM UTC

Affected components

Contact Record/Lead Page

Update timeline

  1. investigating Nov 15, 2024, 10:04 PM UTC

    We are currently investigating this behavior. We will continue to update this page as we work through this event.

  2. monitoring Nov 15, 2024, 10:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 15, 2024, 10:49 PM UTC

    Our team has confirmed that the system is fully restored. We will continue monitoring throughout the evening, but will be marking this incident resolved.