SharpSpring experienced a critical incident on January 9, 2025 affecting SharpSpring Application, lasting 8h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 09, 2025, 05:38 PM UTC
Our team has discovered that access to login to the application has gone down again for some customers. We are working to restore login and platform functionality as quickly as possible. We will post updates here as soon as they are available.
- monitoring Jan 09, 2025, 06:58 PM UTC
Our team has restored access to the application for all users. However, some users may see that certain areas of the product are difficult to access or missing information. For example, some users are not able to load existing Visual Workflows or open and edit emails. Please note that no data has been lost. Our team is still monitoring the platform as functions are restored, and will continue working to ensure all areas of the platform are fully accessible for all users.
- monitoring Jan 09, 2025, 07:48 PM UTC
Some areas of the product continue to be slow to load or unreachable by some customers. Our team is continuing to work on restoring full access and functionality to all users. We will post further updates as soon as they become available to this incident.
- monitoring Jan 09, 2025, 08:37 PM UTC
Our team has restored full functionality and access to the application for all accounts and users. We will continue to monitor our systems closely to ensure there are no further access issues with the platform.
- resolved Jan 10, 2025, 02:13 AM UTC
Our team has been monitoring system performance throughout this evening and ensured that all systems are fully operational. This incident will be marked Resolved. If you continue to experience any issues with your account, please contact Support for further assistance.