SharpSpring incident

Some Customers Unable To Log In

Critical Resolved View vendor source →

SharpSpring experienced a critical incident on January 13, 2025 affecting SharpSpring Application, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2025, 03:49 PM UTC
Resolved
Jan 13, 2025, 05:49 PM UTC
Duration
1h 59m
Detected by Pingoru
Jan 13, 2025, 03:49 PM UTC

Affected components

SharpSpring Application

Update timeline

  1. investigating Jan 13, 2025, 03:49 PM UTC

    Our team has identified a log in error for some customers and is actively researching the behavior. We will continue to update here as we progress.

  2. monitoring Jan 13, 2025, 04:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 13, 2025, 05:49 PM UTC

    This incident has been resolved.