SharpSpring experienced a critical incident on February 28, 2025 affecting SharpSpring Application, lasting 2h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 28, 2025, 02:04 PM UTC
Our team has received reports that some users are unable to log into the application. Our team is actively investigating these reports to restore login to the platform as quickly as possible. We will post further updates here as they become available.
- monitoring Feb 28, 2025, 02:16 PM UTC
Our team has released an update to the login flow to restore login access for all users. Our team will closely monitor login performance before moving this incident to Resolved. If you are still experiencing issues logging into the platform, please reach out to Support for further assistance.
- resolved Feb 28, 2025, 04:47 PM UTC
This incident is resolved. If you are still experiencing issues logging into the platform, please reach out to Support for further assistance.