SharpSpring incident

Some accounts experiencing login, tracking or contact errors

Notice Resolved View vendor source →

SharpSpring experienced a notice incident on March 3, 2025 affecting SharpSpring Application, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2025, 10:11 PM UTC
Resolved
Mar 03, 2025, 11:35 PM UTC
Duration
1h 23m
Detected by Pingoru
Mar 03, 2025, 10:11 PM UTC

Affected components

SharpSpring Application

Update timeline

  1. investigating Mar 03, 2025, 10:11 PM UTC

    Our team has found that some customers are unable to log into their account. Some users may notice impact with contact manager, email editor, forms, or tracking. Our team is actively working to restore usage as quickly as possible.

  2. monitoring Mar 03, 2025, 10:58 PM UTC

    Our team has released a fix to the system issues that were previously reported. We will closely monitor performance before moving this incident to Resolved.

  3. monitoring Mar 03, 2025, 11:34 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 03, 2025, 11:35 PM UTC

    Our team has been monitoring system performance and ensured that all systems are fully operational. This incident will be marked Resolved. If you continue to experience any issues with your account, please contact Support for further assistance.