SharpSpring experienced a major incident on May 15, 2025 affecting Forms Serving and Form Submissions Processing, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 15, 2025, 03:42 PM UTC
We are currently investigating reports that some customers are experiencing issues with forms. Reports indicate that forms on websites are showing errors, specifically 404 errors, for some customers. Our team is aware of this issue and is actively working to restore full functionality to forms. We will provide further updates as they become available. Thank you for your patience.
- monitoring May 15, 2025, 03:57 PM UTC
Our team has implemented a fix to address the issue where some customers were experiencing forms not loading correctly or showing 404 errors. We are currently monitoring the system to ensure the fix has fully restored functionality for all impacted customers. We appreciate your continued patience. If necessary, we will provide another update. If you continue to experience issues with your forms, please reach out to our support team.
- resolved May 15, 2025, 05:01 PM UTC
Our team has confirmed that the fix implemented has successfully restored full functionality for all impacted customers. We have completed monitoring and verified that the system is operating normally. If you continue to experience issues with your forms, please contact our support team for further assistance. Thank you.