Sharetribe experienced a major incident on March 15, 2021 affecting Marketplace API, lasting 6h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Marketplace API
Update timeline
- identified Mar 15, 2021, 08:04 AM UTC
Because of unusually high volume of outgoing emails we have a delay processing all background jobs. These include email sending and automatic transitions in a transaction process. We are working on resolving the issue.
- identified Mar 15, 2021, 11:22 AM UTC
We've resolved the major bottleneck and are processing remaining jobs as fast as possible.
- monitoring Mar 15, 2021, 01:16 PM UTC
Background jobs have been processed. There may still be delays in some email delivery due to temporary restrictions in receiving email providers.
- resolved Mar 15, 2021, 02:06 PM UTC
Email delivery has normalized. We will continue monitoring but we consider this incident resolved.