Sharetribe incident

We are investigating an issue making the system partly unresponsive

Critical Resolved View vendor source →

Sharetribe experienced a critical incident on January 3, 2024 affecting Marketplace API and Integration API and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Jan 03, 2024, 07:31 AM UTC
Resolved
Jan 04, 2024, 09:13 AM UTC
Duration
1d 1h
Detected by Pingoru
Jan 03, 2024, 07:31 AM UTC

Affected components

Marketplace APIIntegration APIAuthentication APIConsole

Update timeline

  1. investigating Jan 03, 2024, 07:31 AM UTC

    We are investigating an issue making the system partly unresponsive

  2. investigating Jan 03, 2024, 07:39 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 03, 2024, 07:53 AM UTC

    We are continuing to investigate this issue.

  4. investigating Jan 03, 2024, 08:06 AM UTC

    We are continuing to investigate this issue.

  5. investigating Jan 03, 2024, 08:15 AM UTC

    The system is under a potential DDoS attack. We are investigating the situation and trying to bring the system back up.

  6. investigating Jan 03, 2024, 08:23 AM UTC

    We are continuing to investigate this issue.

  7. investigating Jan 03, 2024, 08:52 AM UTC

    We are continuing to investigate this issue.

  8. monitoring Jan 03, 2024, 09:02 AM UTC

    We are under a DDoS attack but have managed to mitigate the attack and system is currently operating normally. We continue to monitor the issue.

  9. resolved Jan 04, 2024, 09:13 AM UTC

    The attack has subsided. The mitigations we put in place were successful in keeping Sharetribe systems fully operational.