Sharetribe incident

Delay in search indexing

Minor Resolved View vendor source →

Sharetribe experienced a minor incident on January 25, 2024 affecting Marketplace API and Integration API and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2024, 02:28 PM UTC
Resolved
Jan 25, 2024, 03:05 PM UTC
Duration
37m
Detected by Pingoru
Jan 25, 2024, 02:28 PM UTC

Affected components

Marketplace APIIntegration APIConsole

Update timeline

  1. investigating Jan 25, 2024, 02:28 PM UTC

    We're experiencing high delay in search indexing. Listing and user queries may match against stale data.

  2. identified Jan 25, 2024, 02:56 PM UTC

    We've mitigated the issue and it only affects users data, but not listings. This, therefore, affects only the Integration API and Console.

  3. monitoring Jan 25, 2024, 03:04 PM UTC

    There is currently approximately 20 minutes delay in user data indexing and the indexing is catching up.

  4. resolved Jan 25, 2024, 03:05 PM UTC

    This incident has been resolved.