ShareFile incident

Users are unable to send documents for signature due to auth failures

Major Resolved View vendor source →

ShareFile experienced a major incident on June 10, 2025 affecting ShareFile®, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2025, 01:01 AM UTC
Resolved
Jun 10, 2025, 02:30 AM UTC
Duration
1h 29m
Detected by Pingoru
Jun 10, 2025, 01:01 AM UTC

Affected components

ShareFile®

Update timeline

  1. investigating Jun 10, 2025, 01:01 AM UTC

    We are currently investigating this issue.

  2. identified Jun 10, 2025, 01:51 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 10, 2025, 01:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 10, 2025, 05:48 AM UTC

    This incident has been resolved. If you are still experiencing any issues, please let us know via support using this link https://support.sharefile.com/