ShareFile incident

Some ShareFile customers may be experiencing issues with their ShareFile account

Critical Resolved View vendor source →

ShareFile experienced a critical incident on July 10, 2025, lasting 3h 32m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2025, 07:34 PM UTC
Resolved
Jul 10, 2025, 11:06 PM UTC
Duration
3h 32m
Detected by Pingoru
Jul 10, 2025, 07:34 PM UTC

Update timeline

  1. investigating Jul 10, 2025, 07:34 PM UTC

    Some ShareFile customers may be experiencing issues with their accounts. We are investigating this issue and we will provide updates here as soon as available.

  2. investigating Jul 10, 2025, 07:52 PM UTC

    We are continuing to investigate. The issue appears to be limited to email notification delivery

  3. resolved Jul 10, 2025, 11:06 PM UTC

    This incident has been resolved.