ShareFile incident

Users may be experiencing issues with uploads and downloads

Minor Resolved View vendor source →

ShareFile experienced a minor incident on July 29, 2024 affecting ShareFile®, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2024, 02:34 AM UTC
Resolved
Jul 29, 2024, 02:56 AM UTC
Duration
21m
Detected by Pingoru
Jul 29, 2024, 02:34 AM UTC

Affected components

ShareFile®

Update timeline

  1. investigating Jul 29, 2024, 02:34 AM UTC

    ShareFile customers may be experiencing issues with uploads and downloads We are investigating this issue and we will provide updates here as soon as possible.

  2. resolved Jul 29, 2024, 02:56 AM UTC

    This incident has been resolved. If you are still experiencing any issues, please let us know via support using this link https://support.citrix.com/cscase/ams/sharefile We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future.