ShareFile incident
ShareFile users experiencing issues with logging in
ShareFile experienced a major incident on July 31, 2024 affecting ShareFile®, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 31, 2024, 06:12 PM UTC
ShareFile customers may be experiencing issues accessing the login page. We are investigating this issue and we will provide updates here as soon as possible.
- investigating Jul 31, 2024, 06:42 PM UTC
The engineering team is continuing to investigate the issue.
- monitoring Jul 31, 2024, 06:52 PM UTC
This incident has been resolved, but the engineering team is going to continue to monitor. If you are still experiencing any issues, please let us know via support using this link https://support.sharefile.com
- resolved Jul 31, 2024, 07:23 PM UTC
This incident has been resolved. If you are still experiencing any issues, please let us know via support using this link https://support.sharefile.com We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future.