ShareFile incident

Two-Factor Authentication Provider Degradation Issue

Minor Resolved View vendor source →

ShareFile experienced a minor incident on August 22, 2024 affecting ShareFile®, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2024, 04:05 PM UTC
Resolved
Aug 22, 2024, 05:54 PM UTC
Duration
1h 48m
Detected by Pingoru
Aug 22, 2024, 04:05 PM UTC

Affected components

ShareFile®

Update timeline

  1. monitoring Aug 22, 2024, 04:05 PM UTC

    Two-factor authentication degradation causing login issues: Our provider for two-factor authentication is currently seeing a degradation in service, which might lead to delays to receive TFA codes in our US region. We are working with our vendor to get the service back to stable operations and apoligize for inconvenience caused.

  2. resolved Aug 22, 2024, 05:54 PM UTC

    This incident has been resolved.