ShareFile incident

ShareFile Users unable to Login and getting 504 Gateway Time-out

Critical Resolved View vendor source →

ShareFile experienced a critical incident on September 13, 2024 affecting ShareFile®, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2024, 07:01 PM UTC
Resolved
Sep 13, 2024, 07:20 PM UTC
Duration
19m
Detected by Pingoru
Sep 13, 2024, 07:01 PM UTC

Affected components

ShareFile®

Update timeline

  1. investigating Sep 13, 2024, 07:01 PM UTC

    We are currently investigating this issue

  2. investigating Sep 13, 2024, 07:01 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 13, 2024, 07:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 13, 2024, 07:20 PM UTC

    This incident has been resolved.