ShareFile incident

Some users may have intermittently experienced login issues

Notice Resolved View vendor source →

ShareFile experienced a notice incident on September 26, 2024 affecting ShareFile®, lasting 2m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2024, 06:21 PM UTC
Resolved
Sep 26, 2024, 06:24 PM UTC
Duration
2m
Detected by Pingoru
Sep 26, 2024, 06:21 PM UTC

Affected components

ShareFile®

Update timeline

  1. monitoring Sep 26, 2024, 06:21 PM UTC

    Some users may have intermittently experienced login issues between 12:42 to 12:53

  2. resolved Sep 26, 2024, 06:24 PM UTC

    This incident has been resolved. If you are still experiencing any issues, please let us know via support using this link https://support.sharefile.com/ We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future.