ShareFile incident

ShareFile customers may be experiencing issues accessing the login page.

Critical Resolved View vendor source →

ShareFile experienced a critical incident on September 26, 2024 affecting ShareFile®, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2024, 08:10 PM UTC
Resolved
Sep 26, 2024, 08:37 PM UTC
Duration
26m
Detected by Pingoru
Sep 26, 2024, 08:10 PM UTC

Affected components

ShareFile®

Update timeline

  1. investigating Sep 26, 2024, 08:10 PM UTC

    ShareFile customers may be experiencing issues accessing the login page. We are investigating this issue and we will provide updates here as soon as possible.

  2. monitoring Sep 26, 2024, 08:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 26, 2024, 08:37 PM UTC

    This incident has been resolved.