ShareFile experienced a minor incident on December 23, 2024 affecting ShareFile®, lasting 2h 59m. The incident has been resolved; the full update timeline is below.
Affected components
ShareFile®
Update timeline
- investigating Dec 23, 2024, 04:42 AM UTC
We are working on the fix for email notification for upload file, download file, Password reset
- identified Dec 23, 2024, 04:59 AM UTC
The issue is identified and we are working on the fix.
- identified Dec 23, 2024, 05:06 AM UTC
We are continuing to work on a fix for this issue.
- identified Dec 23, 2024, 06:29 AM UTC
Email notification is impacted and we regret the inconvenience caused. ShareFile team is actively working with the email service provider to resolve the issue
- monitoring Dec 23, 2024, 07:34 AM UTC
The problem with email service provider is resolved. We will continue to monitor.
- resolved Dec 23, 2024, 07:41 AM UTC
The email notification problem is resolved and email notifications are working as expected.