ShareFile incident

Users are experiencing issues searching on docs.sharefile.com

Minor Resolved View vendor source →

ShareFile experienced a minor incident on January 13, 2025 affecting ShareFile®, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2025, 07:11 PM UTC
Resolved
Jan 13, 2025, 07:35 PM UTC
Duration
24m
Detected by Pingoru
Jan 13, 2025, 07:11 PM UTC

Affected components

ShareFile®

Update timeline

  1. identified Jan 13, 2025, 07:11 PM UTC

    ShareFile is aware that users are unable to search docs.sharefile.com and we are actively working towards resolving the issue. As a temporary solution users can click on "Learn more" for the product tile in question, and will be able to navigate to documentation via the tree on the left side of their screen.

  2. resolved Jan 13, 2025, 07:35 PM UTC

    This incident has been resolved.