ShareFile incident

Public Share Links (name and email) is not be accessible by end users

Major Resolved View vendor source →

ShareFile experienced a major incident on January 21, 2025 affecting ShareFile®, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2025, 04:50 PM UTC
Resolved
Jan 21, 2025, 06:17 PM UTC
Duration
1h 27m
Detected by Pingoru
Jan 21, 2025, 04:50 PM UTC

Affected components

ShareFile®

Update timeline

  1. identified Jan 21, 2025, 04:50 PM UTC

    Public Share Links (name and email) is not accessible by end users. However, link creation will remain available during this time.

  2. identified Jan 21, 2025, 05:02 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jan 21, 2025, 06:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 21, 2025, 06:17 PM UTC

    This incident has been resolved.