ShareFile incident

ShareFile experiencing issues with file downloads

Major Resolved View vendor source →

ShareFile experienced a major incident on February 19, 2025 affecting ShareFile®, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Feb 19, 2025, 05:26 PM UTC
Resolved
Feb 19, 2025, 07:03 PM UTC
Duration
1h 37m
Detected by Pingoru
Feb 19, 2025, 05:26 PM UTC

Affected components

ShareFile®

Update timeline

  1. investigating Feb 19, 2025, 05:26 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 19, 2025, 05:46 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 19, 2025, 06:12 PM UTC

    We have identified the cause and are investigating a fix.

  4. investigating Feb 19, 2025, 06:48 PM UTC

    We have identified the cause and are continuing to investigate a fix.

  5. monitoring Feb 19, 2025, 06:58 PM UTC

    A fix has been applied and the system is recovering. We'll continue to monitor to ensure complete recovery.

  6. monitoring Feb 19, 2025, 07:03 PM UTC

    System is fully operational.

  7. resolved Feb 19, 2025, 07:03 PM UTC

    This incident has been resolved.