ShareFile experienced a minor incident on March 9, 2025 affecting ShareFile®, lasting 6h 59m. The incident has been resolved; the full update timeline is below.
Affected components
ShareFile®
Update timeline
- investigating Mar 09, 2025, 03:08 PM UTC
Some customers have reported that emails and notifications are not being sent. We are currently investigating.
- identified Mar 09, 2025, 04:08 PM UTC
We've identified the issue with our email provider and continue to work on resolving it.
- identified Mar 09, 2025, 07:08 PM UTC
We're continuing to work with our email provider to resolve the issue.
- monitoring Mar 09, 2025, 09:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 09, 2025, 10:08 PM UTC
This incident has been resolved. If you are still experiencing any issues, please let us know via support using this link https://support.sharefile.com/