ShareFile incident

Email Notifications not being Sent

Minor Resolved View vendor source →

ShareFile experienced a minor incident on March 12, 2025 affecting ShareFile®, lasting 3h 46m. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2025, 06:36 AM UTC
Resolved
Mar 12, 2025, 10:23 AM UTC
Duration
3h 46m
Detected by Pingoru
Mar 12, 2025, 06:36 AM UTC

Affected components

ShareFile®

Update timeline

  1. investigating Mar 12, 2025, 06:36 AM UTC

    Some customers have reported that emails and notifications are not being sent. We are currently investigating.

  2. identified Mar 12, 2025, 07:19 AM UTC

    We've identified the issue with our email provider and are working on resolving it with them.

  3. monitoring Mar 12, 2025, 08:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 12, 2025, 10:23 AM UTC

    This incident has been resolved