ShareFile incident

ShareFile customers may be experiencing latency in the application

Minor Resolved View vendor source →

ShareFile experienced a minor incident on May 7, 2025 affecting ShareFile®, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2025, 07:22 PM UTC
Resolved
May 07, 2025, 08:00 PM UTC
Duration
38m
Detected by Pingoru
May 07, 2025, 07:22 PM UTC

Affected components

ShareFile®

Update timeline

  1. investigating May 07, 2025, 07:22 PM UTC

    We are investigating customer reports of an issue impacting performance of ShareFile causing slowness in the application and increased error rates. We will provide updates here as soon as possible.

  2. monitoring May 07, 2025, 07:54 PM UTC

    We are seeing better performance based on team efforts to resolve and are actively monitoring.

  3. resolved May 07, 2025, 08:00 PM UTC

    We have completed steps to restore stability to the customer experience with ShareFile web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/