ShareFile incident

Some customers may experience issues logging in or using ShareFile

Minor Resolved View vendor source →

ShareFile experienced a minor incident on May 8, 2025 affecting ShareFile®, lasting 4h 59m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2025, 01:23 AM UTC
Resolved
May 08, 2025, 06:23 AM UTC
Duration
4h 59m
Detected by Pingoru
May 08, 2025, 01:23 AM UTC

Affected components

ShareFile®

Update timeline

  1. investigating May 08, 2025, 01:23 AM UTC

    The team has identified the issue and is working on a resolution.

  2. monitoring May 08, 2025, 02:30 AM UTC

    Login issue for some ShareFile customers is resolved now, We are monitoring the systems.

  3. resolved May 08, 2025, 06:23 AM UTC

    The issue has been resolved, and all systems are now fully operational.