Shape Construction incident

Problems opening Field on iOs, iPad and MacOs using Safari

Minor Resolved View vendor source →

Shape Construction experienced a minor incident on January 17, 2023 affecting app.shape.construction, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Jan 17, 2023, 06:09 PM UTC
Resolved
Jan 17, 2023, 07:10 PM UTC
Duration
1h
Detected by Pingoru
Jan 17, 2023, 06:09 PM UTC

Affected components

app.shape.construction

Update timeline

  1. investigating Jan 17, 2023, 06:09 PM UTC

    We’re currently investigating reports of users not being able to load Field on iOS, iPadOS and MacOS users using Safari.

  2. identified Jan 17, 2023, 06:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jan 17, 2023, 06:51 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jan 17, 2023, 07:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 17, 2023, 07:10 PM UTC

    This incident has been resolved. Users experiencing issues on iOS, iPadOS and MacOS using Safari are advised to update the application to the latest version.