Shape Construction incident

Users unable to upload files

Major Resolved View vendor source →

Shape Construction experienced a major incident on May 17, 2023 affecting app.shape.construction, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
May 17, 2023, 03:07 PM UTC
Resolved
May 17, 2023, 03:50 PM UTC
Duration
42m
Detected by Pingoru
May 17, 2023, 03:07 PM UTC

Affected components

app.shape.construction

Update timeline

  1. investigating May 17, 2023, 03:07 PM UTC

    We are currently investigating an issue in Shape app where users can't upload files on an issue.

  2. identified May 17, 2023, 03:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 17, 2023, 03:19 PM UTC

    A fix is currently being applied.

  4. investigating May 17, 2023, 03:28 PM UTC

    We are continuing to investigate this issue.

  5. resolved May 17, 2023, 03:50 PM UTC

    A fix was applied and confirmed.