SevenRooms experienced a major incident on December 4, 2020 affecting Stripe and Reservation Management, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 04, 2020, 12:07 PM UTC
After investigating further on our last incident involving venues in UAE, the issue is related to payment processor Stripe. We are currently working on a fix for the venues that don't use Stripe as their payment processor, which will be live as soon as possible. For the venues that use Stripe, we are currently liaising with Stripe for them to resolve the issue as quickly as possible. Thank you for your patience, we apologize for the inconvenience, and we will publish updates within the next hour or two.
- identified Dec 05, 2020, 06:35 PM UTC
Stripe a third-party system that we integrate with went down on December 4th, causing a system outage in the UAE, there were a high amount of errors while attempting to load SevenRooms. The issue is resolved now, and being monitored. We are investigating ways to ensure this does not happen again in the future. Thank you for your patience, we apologize for the inconvenience
- resolved Dec 05, 2020, 06:36 PM UTC
This incident has been resolved.