SevenRooms incident

Search Reservations feature is temporally down

Major Resolved View vendor source →

SevenRooms experienced a major incident on January 8, 2021 affecting Elastic Cloud Cluster Connectivity: GCP us-central1 and Elastic Cloud Cluster Connectivity: GCP europe-west1, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2021, 12:46 PM UTC
Resolved
Jan 08, 2021, 01:33 PM UTC
Duration
46m
Detected by Pingoru
Jan 08, 2021, 12:46 PM UTC

Affected components

Elastic Cloud Cluster Connectivity: GCP us-central1Elastic Cloud Cluster Connectivity: GCP europe-west1

Update timeline

  1. investigating Jan 08, 2021, 12:46 PM UTC

    We are currently investigating this issue.

  2. resolved Jan 08, 2021, 01:33 PM UTC

    This incident has been resolved.

  3. postmortem Jan 08, 2021, 03:05 PM UTC

    We had a spike of reservation search requests across our venues, causing us to reach a limit. We have fixed the issue and subsequently upped that limit significantly so we do not expect to have this issue again.