SevenRooms experienced a notice incident on September 2, 2022, lasting 8h 18m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Sep 02, 2022, 09:43 PM UTC
At approximately 5:21 PM EST SevenRooms started experiencing outages specifically on Guestlist and Reporting components. In the meantime, customers can still access their existing Guestlist on SevenRooms iOS app. We will provide an update at 7 PM EST if we do not have one before then.
- identified Sep 02, 2022, 09:44 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 02, 2022, 11:38 PM UTC
We are expecting this issue to be ongoing for another 3.5 hours and will have another update around 10:30 pm EST
- identified Sep 03, 2022, 02:35 AM UTC
At this time, we are expecting this issue to be ongoing for another 4 hours and will have another update around 2:30 am EST. Thank you for your continued patience as we work to resolve this matter.
- resolved Sep 03, 2022, 06:01 AM UTC
This issue was successfully resolved by our team an hour ago by 1:00 AM EST. All SevenRooms functionality is back to normal and operational. We apologize for the inconvenience that this might have caused.