SevenRooms incident
Reservation Widget checkout issue for some venues
SevenRooms experienced a minor incident on July 25, 2023 affecting Reservation Widget, lasting 1h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 25, 2023, 10:54 AM UTC
Our team is investigating an issue with some venues' Reservation Widget checkout page not allowing to proceed with checkouts. As a current workaround to allow checkouts, please disable the social media login option on your Reservation Widget settings by going to Settings > Widget Settings > Reservation Widget > Checkout Configurations > Enable social media login (disable this setting) > Save changes. We apologize for the inconvenience, we are working diligently to identify and resolve the issue. We will continue posting updates as soon as we have them.
- resolved Jul 25, 2023, 12:14 PM UTC
Our developer team has identified, targeted, and resolved the Reservation Widget checkout issue. All operation is back to normal. We apologize for the inconvenience and appreciate your patience while we resolved the issue.