SevenRooms experienced a critical incident on December 13, 2023 affecting Reservation Management, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Reservation Management
Update timeline
- investigating Dec 13, 2023, 08:26 PM UTC
Our engineering team is working to remediate an infrastructure outage affecting various aspects of the system. We will provide an update shortly.
- monitoring Dec 13, 2023, 08:31 PM UTC
A fix has been implemented for the system wide outage. Our engineering team is monitoring to confirm it is fully resolved.
- resolved Dec 13, 2023, 09:30 PM UTC
The fix put in place has remained stable and the incident if fully resolved.