SevenRooms incident

Intermittent Service Loss due to Google Cloud Outage

Major Resolved View vendor source →

SevenRooms experienced a major incident on September 18, 2024, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2024, 09:28 PM UTC
Resolved
Sep 18, 2024, 11:10 PM UTC
Duration
1h 42m
Detected by Pingoru
Sep 18, 2024, 09:28 PM UTC

Update timeline

  1. investigating Sep 18, 2024, 09:28 PM UTC

    SevenRooms is experiencing intermittent service loss due to a reported upstream outage in our cloud hosting provider, Google Cloud. Google’s engineering team continues to investigate the issue. Please be patient as we await further information.

  2. identified Sep 18, 2024, 10:10 PM UTC

    SevenRooms experienced an 8-minute service outage earlier and has since stabilized. However, we may still experience further impact from an upstream incident in our cloud hosting provider, Google Cloud. Google’s engineering team is actively investigating the issue. You can follow their progress directly here: https://status.cloud.google.com/incidents/1yphfNLPHEnwJcWqwxbu#RP1d9aZLNFZEJmTBk8e1

  3. monitoring Sep 18, 2024, 10:13 PM UTC

    SevenRooms experienced an 8-minute service outage earlier and has since stabilized. However, we may still experience further impact from an upstream incident in our cloud hosting provider, Google Cloud. Google’s engineering team is actively investigating the issue. You can follow their progress directly here: https://status.cloud.google.com/incidents/1yphfNLPHEnwJcWqwxbu#RP1d9aZLNFZEJmTBk8e1

  4. resolved Sep 18, 2024, 11:10 PM UTC

    Google has resolved the issue with their services as of 18:30 US/Eastern. SevenRooms services have returned to normal operation, and we are no longer seeing any impact. We will continue to monitor for stability. Thank you for your patience.