SevenRooms experienced a major incident on October 8, 2024 affecting CRM and Mobile Applications and 1 more component, lasting 6h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2024, 07:53 PM UTC
We are aware of an outage stemming from our cloud provider that is currently affecting both the SevenRooms OS and web platform and are actively working to remediate the issue. Our team is working closely with the provider to resolve the issue as quickly as possible. We will provide further updates and notify you as soon as service is restored. Thank you for your patience and understanding.
- identified Oct 08, 2024, 08:08 PM UTC
Our cloud provider has acknowledged an issue on their end that is impacting our systems' performance. They are actively working on a resolution, and we will provide updates as soon as more information is available.
- monitoring Oct 08, 2024, 08:16 PM UTC
We believe the issue with our cloud provider has been resolved. We will continue to monitor the situation to ensure it's fully addressed. Our team is working with the provider to confirm the root cause and final resolution.
- monitoring Oct 08, 2024, 08:17 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 08, 2024, 08:35 PM UTC
Our engineers have identified a potential workaround and are working swiftly to implement it. We will provide further updates as soon as we have more information.
- monitoring Oct 08, 2024, 09:38 PM UTC
We are continuing to experience intermittent issues due to problems with our Google Cloud service. Our team is monitoring the situation closely and working with Google to resolve it. Further updates will be posted here.
- monitoring Oct 08, 2024, 09:40 PM UTC
We are continuing to experience intermittent issues due to problems with our Google Cloud service. Google’s engineering team is actively investigating the issue. You can follow their progress directly here: https://status.cloud.google.com/incidents/1yphfNLPHEnwJcWqwxbu#RP1d9aZLNFZEJmTBk8e1
- resolved Oct 09, 2024, 02:13 AM UTC
The disruption has been confirmed resolved by Google Cloud.