SevenRooms experienced a minor incident on December 13, 2024 affecting Reservation Widget, lasting 2h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Reservation Widget
Update timeline
- identified Dec 13, 2024, 06:06 PM UTC
We have identified an issue with the new reservation widget that may prevent some guests from modifying existing reservations. Guests experiencing this issue will need to contact the venue directly for assistance while we work to resolve this as quickly as possible. We apologize for any inconvenience.
- monitoring Dec 13, 2024, 07:27 PM UTC
We have implemented a fix for the issue that was preventing some guests from modifying existing reservations We will continue monitoring to confirm the fix is effective and prevent further issues. We appreciate your patience.
- resolved Dec 13, 2024, 08:27 PM UTC
This incident has been resolved.