SevenRooms incident
Reservation Availability Widget Displaying No Availability
SevenRooms experienced a critical incident on March 12, 2025 affecting Reservation Widget, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 12, 2025, 05:37 PM UTC
We are currently experiencing an issue affecting reservation availability widgets. This issue is impacting both new and legacy widget versions. We understand the urgency of this situation and are actively working to resolve the issue. Our engineering team is currently implementing a rollback of recent changes to restore normal functionality. We will provide further updates as soon as they are available. We apologize for any inconvenience this may cause.
- identified Mar 12, 2025, 05:50 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 12, 2025, 06:06 PM UTC
Our engineering team identified and corrected the configuration issue, restoring normal functionality to our Reservation Widgets. We have also taken steps to prevent recurrence. Impact: During the incident, clients experienced inaccurate reservation availability displays on their widgets, impacting their ability to take bookings. This has been resolved. We apologize for any inconvenience this incident may have caused. We appreciate your patience as we worked to resolve the issue and are continuing to monitor performance.
- resolved Mar 12, 2025, 06:25 PM UTC
This incident has been resolved.