Sevalla experienced a minor incident on June 19, 2026 affecting Claude Claude API (api.anthropic.com), lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 19, 2026, 03:09 PM UTC
We are currently experiencing an issue where our AI support assistant is failing to respond to user inquiries. This is due to upstream request timeouts with our LLM provider (Anthropic).
- identified Jun 19, 2026, 06:54 PM UTC
We are continuing to experience upstream request timeouts with Anthropic, which is causing our AI support assistant to remain unresponsive.
- monitoring Jun 20, 2026, 06:48 PM UTC
We have implemented a temporary workaround to bypass the ongoing Anthropic timeout issues. Our AI support assistant is once again responding to user inquiries. We are closely monitoring system performance, error rates, and response times to ensure stability.
- resolved Jun 20, 2026, 07:07 PM UTC
The issues affecting our AI support assistant have been fully resolved. The upstream Anthropic request timeouts have subsided, and our system metrics have returned to normal, healthy levels.