Servosity incident

DNS Issue

Major Resolved View vendor source →

Servosity experienced a major incident on January 10, 2025, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2025, 01:45 PM UTC
Resolved
Jan 10, 2025, 02:35 PM UTC
Duration
50m
Detected by Pingoru
Jan 10, 2025, 01:45 PM UTC

Update timeline

  1. resolved Jan 10, 2025, 03:01 PM UTC

    This morning, starting at around 8:45 AM Eastern time, we experienced an issue with one of our DNS providers, causing servosity.com and other domains to become unavailable. The issue was resolved at around 9:35 AM Eastern time. During this time, our portal at cp.servosity.com, as well as some of our backup servers, were inaccessible. Servosity One backups already in progress would have continued uploading data, but may not have completed a successful job. Any Servosity One backup job that was interrupted will automatically be reattempted. Servosity Classic backup jobs already in progress should retry and finish successfully. Any Servosity Classic backups that should have started during this window will need to be run manually. We apologize for the inconvenience.