Seravo incident

Third party API failures causing site issues

Minor Resolved View vendor source →
Started
Mar 05, 2026, 03:08 PM UTC
Resolved
Mar 05, 2026, 06:59 PM UTC
Duration
3h 50m
Detected by Pingoru
Mar 05, 2026, 03:08 PM UTC

Affected components

fi-coltrane clusterfi-ellington clusterfi-haarla clusterfi-perko clusterfi-rantala clusterfi-sestak clusterfi-tolonen clusterfi-lahti clusterfi-fredriksson cluster

Update timeline

  1. identified Mar 05, 2026, 03:08 PM UTC

    We identified an upstream service provider networking issue causing slowness on some sites. We apologise for any inconvenience.

  2. identified Mar 05, 2026, 04:01 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Mar 05, 2026, 04:24 PM UTC

    The problem is related to Meta API services that slow down the sites. The sites will remain to work normally after the issue is fixed by the service provider.

  4. monitoring Mar 05, 2026, 05:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 05, 2026, 06:59 PM UTC

    This incident has been resolved.

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