Sequoia incident

Partial Login failure for sequoia client websites

Minor Resolved View vendor source →

Sequoia experienced a minor incident on July 30, 2024 affecting admin.sequoia.com and px.sequoia.com, lasting 3h 28m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2024, 12:37 PM UTC
Resolved
Jul 30, 2024, 04:06 PM UTC
Duration
3h 28m
Detected by Pingoru
Jul 30, 2024, 12:37 PM UTC

Affected components

admin.sequoia.compx.sequoia.com

Update timeline

  1. investigating Jul 30, 2024, 12:37 PM UTC

    We are currently investigating the issue. preliminary analysis point to one of our vendor IDP. We will update the progress promptly

  2. identified Jul 30, 2024, 01:34 PM UTC

    We found the root cause of the issue which is due to the global outage of our identity provider service ( IDP ). We are exploring workarounds and at the same time closely monitoring the situation on the IDP side outage.

  3. monitoring Jul 30, 2024, 01:46 PM UTC

    We applied a workaround to solve the issue for majority of our clients. Meanwhile the global outage with our IDP persists. We will keep updating the status as we get further progress

  4. resolved Jul 30, 2024, 04:06 PM UTC

    The issue is resolved and all systems back to normal after extended period of validation. Apologies to our clients for the inconvenience caused