Sequel incident

Auth0 User Authentication major outage

Major Resolved View vendor source →

Sequel experienced a major incident on March 13, 2023 affecting Admin dashboard, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2023, 04:27 PM UTC
Resolved
Mar 13, 2023, 04:47 PM UTC
Duration
19m
Detected by Pingoru
Mar 13, 2023, 04:27 PM UTC

Affected components

Admin dashboard

Update timeline

  1. identified Mar 13, 2023, 04:27 PM UTC

    Our login provider, Auth0, is having a major outage and some users are unable to login and access the Sequel dashboard. We are working with Auth0 to provide an estimated fix. More information can be found here: https://status.auth0.com/incidents/41gk3rcgm9vg

  2. monitoring Mar 13, 2023, 04:35 PM UTC

    A fix was deployed from Auth0 and we are monitoring the results.

  3. resolved Mar 13, 2023, 04:47 PM UTC

    This incident has been resolved. This only affected some admin users trying to login to the Sequel dashboard. All other services including registration, event joining and participating to events were not impacted.