Sequel incident

Some users are unable to setup new CRM integrations in Sequel

Minor Resolved View vendor source →

Sequel experienced a minor incident on July 18, 2024 affecting CRM integrations, lasting 3h 2m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2024, 04:37 PM UTC
Resolved
Jul 18, 2024, 07:40 PM UTC
Duration
3h 2m
Detected by Pingoru
Jul 18, 2024, 04:37 PM UTC

Affected components

CRM integrations

Update timeline

  1. investigating Jul 18, 2024, 04:37 PM UTC

    We are currently investigating an issue creating new CRM integrations in Sequel, fetching CRM forms and mapping fields to forms. We will provide more details once we identify the root cause.

  2. identified Jul 18, 2024, 06:21 PM UTC

    We continue to work on resolving the CRM integrations page, mapping CRM fields and fetching CRM forms. We have identified the root cause.

  3. resolved Jul 18, 2024, 07:40 PM UTC

    We experienced issues with creating new CRM integrations, fetching CRM forms and mapping fields to forms. We worked with our integration partner and the issue has been resolved, all CRM integrations are working correctly.