Sequel incident

Some audience users are seeing stream disconnects and reconnects while watching a webinar

Major Resolved View vendor source →

Sequel experienced a major incident on October 2, 2024 affecting Live streaming, lasting 3h 15m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2024, 06:37 PM UTC
Resolved
Oct 02, 2024, 09:52 PM UTC
Duration
3h 15m
Detected by Pingoru
Oct 02, 2024, 06:37 PM UTC

Affected components

Live streaming

Update timeline

  1. identified Oct 02, 2024, 06:37 PM UTC

    We identified an issue with our cloud provider causing the stream for some users to temporarily get disconnected and reconnected within a few seconds. We are working on a fix to be deployed as soon as possible.

  2. monitoring Oct 02, 2024, 07:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 02, 2024, 09:52 PM UTC

    We continued to monitor and we have not seen any more issues after the fix was deployed. This incident is now resolved.