Sequel incident

Some users are getting disconnected from calls and rejoining

Major Resolved View vendor source →

Sequel experienced a major incident on November 25, 2024 affecting Virtual stage audio/video and Networking circle audio/video, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2024, 05:17 PM UTC
Resolved
Nov 25, 2024, 05:58 PM UTC
Duration
41m
Detected by Pingoru
Nov 25, 2024, 05:17 PM UTC

Affected components

Virtual stage audio/videoNetworking circle audio/video

Update timeline

  1. identified Nov 25, 2024, 05:17 PM UTC

    We are currently experiencing issues with our virtual experience. Some users are getting disconnected and automatically rejoining causing a 2-3 second disruption. Our team is working with our third-party vendor that is causing this issue so we can resolve ASAP.

  2. monitoring Nov 25, 2024, 05:40 PM UTC

    A fix has been implemented and we're monitoring for any further issues.

  3. resolved Nov 25, 2024, 05:58 PM UTC

    This incident has been resolved.