SEON had 6 outages in the last 2 years totaling 98h 11m of downtime — averaging 0.2 incidents per month.
There were 6 SEON outages since May 6, 2025 totaling 98h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.
Between 10:10 and 10:21 UTC, SEON experienced a temporary service degradation. This occurred during the rollout of a planned system update, which led to a brief reduction in available service capacity. The issue was promptly identified and resolved, and normal operations were fully restored.
Customers in SEON's US Service region may be experience performance degradation and higher than normal latencies. This is due to a global vendor's operational issue. Our vendor is investigating, and our team is working with them to resolve the issue as fast as possible
We are pleased to inform you that the incident affecting SEON services has been resolved. All SEON services are now operating normally, and performance has returned to expected levels. The disruption was caused by a global vendor operational issue, and we will continue to monitor the systems closely to ensure ongoing stability. We sincerely appreciate your patience and understanding during this time, and we apologize for any inconvenience caused.
We experienced a brief service disruption in the EU region between 01:35 and 01:38 AM UTC. During this period, no transactions were processed in the region, and our clients had issues using the SEON Admin Panel.
We experienced a brief service disruption in the EU region between 01:35 and 01:38 AM UTC. During this period, no transactions were processed in the region, and our clients had issues using the SEON Admin Panel.
SEON APIs in the EU region experienced elevated latency and partial timeouts with the Fraud API between 21:49 and 22:05 UTC on Saturday, July 26, 2025, affecting less than 1.5% of requests. The issue has been resolved, and all systems are fully operational. We thank you for your patience and apologize for the inconvenience caused.
SEON APIs in the EU region experienced elevated latency and partial timeouts with the Fraud API between 00:00 and 00:04 UTC on Saturday, July 28, 2025, affecting less than 0.8% of requests. The issue has been resolved, and all systems are fully operational. We thank you for your patience and apologize for the inconvenience caused.
SEON API’s in the EU region experienced an outage with the Fraud API for 5 minutes between 21:03 to 21:08 UTC on Tuesday May 6th 2025. During this time customers API transactions encountered transaction failures. All SEON APIs are now fully operational, and 24/7 SRE team is closely monitoring to avoid any further occurrences. The root cause of the incident is currently under investigation. We thank you for your patience and apologize for the inconvenience caused.