SentinelOne incident

NA1, NA3, AP1, AP2, AP3, EU1 Partial Outage with Identity Features

Major Resolved View vendor source →

SentinelOne experienced a major incident on August 3, 2025 affecting USA (NA1) and USA (NA1) and 1 more component, lasting 4h 29m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2025, 05:34 PM UTC
Resolved
Aug 03, 2025, 10:04 PM UTC
Duration
4h 29m
Detected by Pingoru
Aug 03, 2025, 05:34 PM UTC

Affected components

USA (NA1)USA (NA1)Germany (EU1)Germany (EU1)Singapore (AP1)Singapore (AP1)India (AP3)India (AP3)

Update timeline

  1. investigating Aug 03, 2025, 05:34 PM UTC

    We are aware of the ongoing service interruption and are actively investigating the root cause. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.

  2. investigating Aug 03, 2025, 06:58 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 03, 2025, 06:59 PM UTC

    For Identity customers, as a result of intermittent connectivity issues to the licensing service, customers may be limited in their ability to configure Identity features. We are continuing to investigate this incident. Please note, endpoints continue to be protected by the agent. We have reclassified this as a Sev 1 incident because the Identity service is intermittently affected. Additionally, cloud security components are not affected.

  4. investigating Aug 03, 2025, 07:01 PM UTC

    We are continuing to investigate this issue.

  5. investigating Aug 03, 2025, 07:02 PM UTC

    We are continuing to investigate this issue.

  6. identified Aug 03, 2025, 07:23 PM UTC

    The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.

  7. identified Aug 03, 2025, 07:35 PM UTC

    We are continuing to work on a fix for this issue.

  8. identified Aug 03, 2025, 09:11 PM UTC

    We have identified additional regions that may have been impacted by this incident: AP3 and EU1. Some customers in these regions may not have access to Singularity Identity detection and response features (IDR). We are continuing to investigate this issue.

  9. resolved Aug 03, 2025, 10:04 PM UTC

    All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.